Although I really enjoy living in the metroplex, sometimes when we visit my in-laws who live in a small north Texas town, I realize there are certain aspects to small town living that I really appreciate. Like banking.
Awhile back, when we were visiting Tuna I decided that I needed to cash a check to facilitate my Main Street antique shopping. I parked right in front of the building and walked right up to the teller whose name was Floydine. As I was fumbling around in my purse for three kinds of ID, I informed Floydine that I would like to cash a check. She asked me if I had an account there and I said, no, but George is my father-in-law. And she then said — and get this – she said “OK”. And she cashed the check without blinking or even writing anything down. She didn’t even ask to see my ID. She just said OK. Because I knew George. And she knew George. When in Greater Tuna, it’s good to know George.
My bank in the metroplex, where I’ve had an account for 25 years, won’t even cash my check before photocopying my drivers license, taking a blood sample and finger prints, even though my check has their name on it. Even though they have had my money for 25 years – they knoweth me not. They have lots of college grads running around in khaki pants and polo shirts to prove how casual and friendly and “all about people” they are, but they don’t actually do anything helpful, like banking.
I thought of Floydine and her quaint little Main Street bank the other day as I stood in line behind a velvet rope awaiting the privilege of giving the 1st National Bank of Khaki Pants my money. As I waited, I made use of my time by filling out their little customer satisfaction survey. And since they asked for suggestions as to how they might improve their customer service, I wrote:
1) How about adding banking services?
2) Hire Floydine.